The processing of the personal data you provide to AUDI AG is essentially governed by the German Federal Data Protection Act (BDSG).
Under this Act, data collection, processing, transfer and utilisation (hereinafter referred to as use of data) is permissible if allowed by the BDSG or other statutory regulations or if the person concerned has given his/her consent.
In particular, the BDSG permits the use of data if such use is for the purpose of fulfilling the contract agreed with you. For some purposes that go beyond the actual contractual and support relationship, a statutory data protection consent declaration is included in your particular contract and/or the response elements of the advertising materials from the Audi dealers and AUDI AG.
If you do not sign this consent declaration when agreeing the contract or if you withdraw it at a later date, the Audi Partners and AUDI AG undertake only to use your data within the strict limitations permitted by law.
More detailed information about the collection, storage, transfer and utilisation of your customer data is provided below:
1. Data storage at AUDI AG
AUDI AG and its service providers store data that are transmitted in the process of being added to the After Sales News mailing list or via the “Feedback” function of the online media centre via feedback@. audi-after-sales.com
In addition, data from users and prospective customers of AUDI AG who contact AUDI AG through this AUDI AG website are also stored.
Data storage also includes data which are collected in the course of marketing activities on the part of AUDI AG.
No sharing beyond the limits specified above
Your personal data are not shared with anyone else outside those entities detailed above.
Withdrawing the statutory data protection consent declaration
You can withdraw your statutory data protection consent declaration at any time.
Right of access
Under the BDSG you have the right to be informed about the personal data held about you on the customer databases of the Audi Partner and AUDI AG.
To obtain such information or any other details, or for information regarding any personal data that may be stored by the Audi Partner or AUDI AG, or should you wish to have such data amended, restricted or deleted, please contact: AUDI AG, Kundenbetreuung Deutschland, Postfach 10 04 57, 85045 Ingolstadt, Germany.
(Status: January 2014)
To obtain further information or any other details, or for information regarding any personal data that may be stored by AUDI AG, or should you wish to have such data amended, restricted or deleted, please contact:
AUDI AG, Data Protection Officer, Auto-Union-Straße 1, 85045 Ingolstadt
Collection of general information
When you access an AUDI AG website, information of a general nature is automatically collected. This information includes details such as the type of web browser, the operating system used, the domain name of your Internet service provider, etc. This is exclusively information from which you cannot be personally identified. In addition, these data are also generated if you access any other Internet website. In other words, this is not a function that is specific to Audi websites. Information of this type is only collected in anonymised form and statistically analysed by us. The better we can understand your wishes, the more quickly you will be able to find the information you require on our websites.
Cookies are text files containing information which makes it possible to identify visitors returning to our web pages for the duration of their visit only. Cookies are stored on your computer's hard drive and do no harm to your computer. The cookies on our web pages contain no personal information about you whatsoever.
Cookies save you the trouble of entering the same data multiple times, make it easier for you to communicate specific details and help us to identify particularly popular areas of our online content. This enables us, among other things, to tailor the content of our websites precisely to your needs.
The IP address is anonymised immediately after processing and before it is stored.
Users can prevent the installation of cookies using a corresponding setting in their browser software. However, AUDI AG advises users that they may in this case not be able to use all functions of this website in their entirety.
If you do not consent to the storage and use of your data, you can deactivate their storage and use here. In this case, an opt-out cookie will be stored in your browser which will prevent Matomo from storing your usage data. If you delete your cookies, this will result in the Matomo opt-out cookie also being deleted. You will need to visit our website again to reactivate the opt-out. For further information, please visit: https://matomo.org/docs/gdpr/